سياسة الاسترداد

Returns and refunds

You have 30 days from the day your order arrives to return an item.

To be accepted, the item must be unused and in its original packaging. We
cannot accept anything that has been damaged after delivery.

If your order arrives damaged or faulty
Contact us within 48 hours of delivery with a photo of the problem. We will
replace the item or refund you in full, and we cover the cost of the return.

Items we cannot take back
- Items that have been worn or used, for hygiene reasons
- Sale or clearance items

How to start a return
Message us on WhatsApp at 76 723 276 or email support@ghinora.com with your
order number and the reason. Please contact us before sending anything back —
we cannot accept returns that arrive without an approved request.

Return shipping
Return shipping is paid by you, unless the item arrived damaged, faulty or
incorrect, in which case we cover it.

Refunds
Once we receive and check the item, we will confirm whether the refund is
approved and issue it within 5 to 10 business days. Cash on delivery orders
are refunded in cash or by Whish transfer, whichever you prefer.

Cancellations
You can cancel free of charge any time before your order is dispatched.

Ghinora
Mreijeh Garden, Beirut, Lebanon
WhatsApp 76 723 276 · support@ghinora.com